Understanding your customers
Marketing strategies become more and more sophisticated and necessary in the market. With the emergence of various media, the access to companies has become more and more diversified, and to make a customer choose your brand and not the competition has become a challenge.
Among the marketing strategies, some steps are essential, and those companies that can learn to value the importance of understanding their customers come out ahead.
Understanding the desires and needs of the public is essential for those who seek success, because only after this understanding is it possible to develop all the other steps of your marketing planning with efficiency to achieve better results.
If you are looking to improve your brand’s performance, be sure to follow this article to the end, here you will learn the importance of understanding your customers and the best way to achieve this.
Each consumer is unique
With the strong increase in consumption linked to technology, the consumer’s power of choice has become very large, and with this grows the need for companies to pay attention to serving their customers in a personalized way.
In the past, the concept of target audience was used to determine the direction of marketing campaigns, but nowadays this concept has fallen after verifying that it is not possible to generalize the consumer.
With this came the concept of persona, that is, it became more important to detect a complete profile of a potential consumer instead of a generalization of possible consumers.
When trying to determine a persona, it is necessary to gather the smallest details of the customer’s life, it is not enough to define an age range or a level of education, it is necessary to know what he thinks, how he consumes, his daily habits online and offline, his pains and preferences, this is the only way to identify a profile and get closer to your consumer.
Several tools can be used to capture relevant and current information about consumers, and this database is essential for understanding and determining your persona.
Through this well-designed strategy, you will be closer to achieving satisfactory results and saving money in your marketing strategy, avoiding wasting time on profiles that do not match your consumer.
Advantages of understand your costumer
Optimize your products
By knowing your consumer’s wants and needs, it is possible to identify the ideal moment to make a sale, as well as define more assertively which product or service to offer them in order to achieve a conversion.
Speaking your customer’s language
For each type of audience there is a “tone of voice” that you need to employ in your campaigns, understanding what is the appropriate language to talk to your consumer is an excellent way to captivate him so that he can identify with your brand.
Finding the gold mine
There are customers and customers, some may even consume your product but never return, while others may have a higher value for your business, consuming and disseminating your brand. Knowing how to identify them will be your great differential.
Fidelizing the client
As important as winning over a consumer is to keep on winning them over time. Having loyal customers who will ensure the longevity of your brand is fundamental to the future of your business.
How to understand your consumer
Now that you know all the advantages you will gain by understanding your customer, you need to know how to enter their world and capture information about their lives.
First it is important to know that the data will never be definitive, the research about your consumer’s profile is continuous and you need to keep it updated.
To capture this information it is necessary that you have conversation channels with your customers, either through surveys, registrations, or data collection through social networks.
From these tools it will be possible to define an elaborate profile of your customer and predict their behavior, this way your actions will be more easily converted into sales.
If you want to be successful and achieve increasingly satisfactory results with your company, it is important that you always pay due attention to market trends, only then you can be ahead of the competition.
